Support
Email hello@goldstandardweb.com. We reply within one business day. Tell us your company name and, if it's about a visit, the date and the pool's address.
Homeowners: questions about your pool or a service report are best answered by your pool company. Reply to the report email to reach them.
Common questions
A tech can't see today's visits.
Their login must be linked to their Jobber team member (Team page), and the visit must be assigned to them in Jobber. Then open Today and tap Refresh.
A log says “waiting to upload”.
It's safe on the phone. It uploads by itself when there's signal and the app is open. Don't sign out or clear the browser until it says All synced.
The suggested dose looks wrong.
Check the pool's gallons and the product strength on the Chemicals page. Suggestions are guidance only: the tech decides, and the product label wins.
Chemicals didn't show up on the Jobber visit.
Only clients set to “billed separately” get chemicals on Jobber, and only products marked billable with a price. Open Visits to see the status, and press Try again if it failed.
A homeowner didn't get their report.
Check that reports are on (Settings > Service reports, and on the client), and that the client has an email in Jobber. Visits shows whether it was sent.
It says Jobber is disconnected.
The owner can reconnect from Settings, or use Connect on our listing in Jobber's App Marketplace. Past records are all still there.
How do I cancel?
The owner goes to Billing and opens Manage billing. You keep access until the end of the period you've paid for.
How do I delete our data?
Email us from the account owner's address and we'll delete the account and everything in it within 30 days.